Policies
Shipping Policy
All orders are processed within 5 business days. You will receive a shipment confirmation and tracking number via email. Unfortunately when experiencing a high volume of orders, there may be delays. Updates will be sent via email.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method: USPS Standard
Estimated delivery time: 3-5 business days
Shipment cost: Starting at $7.00
International shipping varies
Damages
Chae Essentials is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Return Policy
Returns are offered within 30 days of purchase with original receipt for store credit or a replacement product of equal or lesser value. Customer is responsible for the cost of shipping. Discounted items are final sale and cannot be returned or exchanged.
Complete Customer Care Form Please allow 48-72 hours for processing. We use our discretion and reserve the right to refuse a refund.
Customer Care
Please complete the form below so that so we can better assist you.